Privacy Policy
Effective Date: July 15, 2023
Last Updated: February 3, 2026
INTRODUCTION
Shield Storage Centers respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.shieldstoragecenters.com, use our services, or interact with us in any way. This website uses integrated software components and services provided by Tenant, Inc. for storage unit management, reservations, and customer communications. By using our website or services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our services.
INFORMATION WE COLLECT
Personal Information You Provide
We collect personal information that you voluntarily provide when you: Make a reservation or rent a storage unit, Create an account on our website, Contact us with questions or requests, Sign up for newsletters or promotional materials, Participate in surveys, contests, or promotional activities, Make payments or provide billing information.
This information may include: Full name and contact information (phone number, email address, mailing address), Government-issued identification information, Payment information (credit card numbers, bank account information), Storage unit preferences and rental history, Emergency contact information, Vehicle information (if applicable), Communications with our customer service team
Information We Collect Automatically
When you visit our website, we automatically collect certain information about your
device and browsing activity, including: IP address and location information, Browser type and version, Operating system, Pages visited and time spent on our website, Referring website or source, Device identifiers and characteristics, Cookies and similar tracking technologies
Information from Third Parties
We may receive information about you from: Tenant, Inc. through their integrated software components, Payment processors, Identity verification services, Marketing partners and lead generation services, Public records and databases, Social media platforms (if you interact with us there), Our website hosting and development partners
HOW WE USE YOUR INFORMATION
We use the information we collect to:
Provide Services Process rental agreements and reservations, Manage your storage unit account, Process payments and billing, Provide customer support, verify your identity and prevent fraud, Manage facility access and security
Communications
Send rental confirmations and updates, Provide important notices about your account or our services, Send promotional materials and special offers (with your consent), Respond to your inquiries and requests, Conduct customer satisfaction surveys
Business Operations
Improve our website and services, Analyze usage patterns and customer preferences, Conduct market research and analytics, Ensure compliance with legal and regulatory requirements, Protect against fraud and unauthorized access
Marketing and Advertising
Personalize your experience on our website, Display relevant advertisements, Measure the effectiveness of our marketing campaigns, Send targeted promotional communications (with your consent)
Text and Phone Communications
Consent to Receive Communications By providing your phone number to us, you are providing express written consent to receive communications from us at that number. We may contact you via:
Text messages (SMS/MMS), Voice calls (including autodialed and prerecorded calls), Push notifications (if you have our mobile app)
Types of Communications
Transactional Communications (No Opt-Out Available): You will receive essential communications related to your storage account, including: Rental confirmations and lease agreements, Payment confirmations and receipts, Account status updates and notifications, Security alerts and access notifications, Past due notices and payment reminders, Unit availability confirmations, Customer service responses, Emergency notifications
Promotional Communications (Opt-In Required): With your separate consent, you may receive promotional messages including: Special offers and discounts, New service announcements, Facility updates and improvements, Seasonal promotions, Referral programs, Customer satisfaction surveys
Message Frequency and Timing Transactional messages: Frequency varies based on your account activity; Promotional messages: Approximately 0-5 messages per month (if you opt in); Timing: Messages may be sent during normal business hours (8 AM - 8 PM local time); Emergency communications: May be sent at any time
Opt-Out Instructions
For Promotional Messages:
Reply "STOP" to any promotional text message, Call us at [NUMBER] to opt out, Email us at [EMAIL], Log into your account and update preferences
For Transactional Messages:
You cannot opt out of transactional messages while you maintain an active account with us, as these are necessary for account management and security.
Communication Consent Management
You can update your communication preferences at any time through your online account Consent is specific to the phone number provided - if you change numbers, you must provide new consent. We will honor opt-out requests within 10 business days Opting out of promotional messages does not affect necessary account-related communications
Message and Data Rates
Standard message and data rates may apply based on your mobile carrier's plan. We do not charge for text messages, but your carrier may. Contact your mobile provider for details about your messaging plan.
Security Measures
Shield Storage Centers takes reasonable measures to protect your personally identifiable information. However, you supply information to Shield Storage Centers at your own risk as data security measures cannot be guaranteed to be fully effective.
Phone Call Recording
Phone calls to and from our facility may be recorded for quality assurance, training purposes, and to maintain accurate records. By calling us or accepting our calls, you consent to such recording.
HOW WE SHARE YOUR INFORMATION
We may share your information with:
Service Providers: Tenant, Inc.: Provides integrated software components for storage unit management, reservations, and customer communications
Cloud-based communications platform-as-a-service (CPaaS): Provides text messaging and voice communication services. When you provide your phone number, we share it with them along with message content to deliver communications to you Website hosting provider: hosts and maintains our website infrastructure Payment processors: To process payments and prevent fraud Identity verification services: To verify your identity and prevent fraud Other communication services: May include additional providers for voice calls, email delivery, and push notifications IT and security providers: To maintain and secure our systems Legal and professional advisors: Including attorneys and accountants
Business Partners
Marketing partners: To provide relevant offers and services (with your consent), Analytics providers: To help us understand website usage and improve our services, Advertising networks: To display relevant advertisements
Legal and Safety Requirements
We may disclose your information when required by law or when we believe disclosure is necessary to: Comply with legal obligations, court orders, or government requests, Protect our rights, property, or safety, Protect the rights, property, or safety of our customers or others, Prevent fraud or illegal activities, Enforce our terms of service or other agreements
Business Transfers
In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of sensitive data in transit and at rest, Secure data storage with access controls, Regular security assessments and updates, Employee training on data protection, Secure payment processing through certified providers However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
Access and Correction
You have the right to access, update, or correct your personal information. You can: Log into your account to view and update your information, Contact us to request access to your information, Request corrections to inaccurate information
Communication Preferences
You can control how we communicate with you: Opt out of promotional emails by clicking the unsubscribe link, Opt out of promotional text messages by replying "STOP", Contact us to update your communication preferences, Note that you may continue to receive transactional communications related to your account
Account Deletion
You may request deletion of your account and personal information, subject to: Legal requirements to retain certain information, Legitimate business interests (such as fraud prevention), Outstanding obligations or disputes
California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including: Right to know what personal information we collect and how we use it, Right to delete personal information (with certain exceptions), Right to opt out of the sale of personal information, Right to non-discrimination for exercising your privacy rights To exercise these rights, please contact us using the information provided below.
Cookies & Tracking Technologies
We use cookies and similar technologies to: Remember your preferences and login information, Analyze website usage and improve our services, Provide personalized content and advertisements, Ensure website security and prevent fraud You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Transfers
Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will: Post the updated Privacy Policy on our website, Update the "Last Updated" date, Provide notice of material changes as required by law. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
Links
The Site may link to third-party websites Shield Storage Centers does not own or operate, such as social media platforms. Your use and activity on third-party websites is not governed by this Policy. Please consult the third-party’s website for their privacy policy. Shield Storage Centers is not responsible for the conduct or privacy policies of third parties, even if the Site links to third parties.
Contact
Please contact us with any questions or comments.
At Shield Storage Centers we want to maintain your trust, and so we want you to be familiar with how we collect, use, and disclose your information. Our customers are people – not just data! Now a word from the attorneys. This Privacy Policy ("Policy") describes the collection and use of your information as you interact with Shield Storage Centers, by phone, online or other direct contact. It applies to information we collect from all sources, including but not limited to our operations, our website ShieldStorageCenters.com (the "Site"), mobile sites, and applications. This Policy does not apply to other websites, regardless of whether they are operated by affiliates or business partners of Shield Storage Centers or whether they are linked to the Site. By using our services and/or the Site, you consent to the collection, use, and sharing or disclosure of your information by Shield Storage Centers consistent with this Policy. The Policy will change from time to time, so please check this page for updated versions as you may not be otherwise notified. However, your continued use of Shield Storage Centers’s services and/or Site serves as your acceptances of this Policy as amended from time to time. This Policy is incorporated by reference into our Terms of Use. You may choose not to provide requested information, or may choose to restrict the use of cookies, but that may limit the services Shield Storage Centers is able to provide to you. In general, we may receive and store any information you enter on our website or give us in any other way. Such information Shield Storage Centers collects is categorized as Non-Personally Identifiable Information and Personally Identifiable Information.
Non-Personally Identifiable Information
Non-Personally Identifiable Information is information that does not personally identify you. Non-personally identifiable information may be derived from personally identifiable information by removing individual identities. Non-Personally Identifiable Information may also be aggregate information, or information without personally identifiable information that is used in the aggregate as a statistical measure. Shield Storage Centers may use and/or disclose such non-personally identifiable information for a variety of purposes.
Personally Identifiable Information
Personally Identifiable Information is information that does personally identify you as an individual. Examples include your name, address, telephone number, billing information or email address. Non-Personally Identifiable Information (such as information about your activity with our services or Site, or demographic information) is characterized as Personally Identifiable Information if linked to Personally Identifiable Information that identifies you.
What We Collect
We may collect the following Personally Identifiable Information:
- Profile/Account Information you provide, such as: name, address, telephone number, email address, and any information required for a military discount if applicable. Some of this information may be required while other information is optional.
- Information you provide when posting a review or comment, sending a message to or communicating with Shield Storage Centers (through any means), or participating in a contest or promotion. If a contest or promotion is co-branded or co-hosted with another entity, the collection, use, and sharing of such information may occur through Shield Storage Centers or the other entity.
- Information related to your use of the Site and internet activity, such as: your Internet Protocol (IP) address, your browser type, the device used (computer, mobile device etc.), the device identifier if applicable, the web address visited prior to accessing the Site, and your activity on the Site.
- Information related to your interaction with Shield Storage Centers emails, such as: whether you open or click on an email and whether you forwarded the email.
- Information provided from third parties (social media services, commercially available sources, or business affiliates and partners etc.) such as your name, contact information, transaction and purchase/rental information, use of certain applications or your relationship with various products and service providers. For example, if you access or connect Shield Storage Centers through a social media platform, we may collect your user name, any information or content the social media platform provides (profile picture, email address or contact lists, information you made public through the platform etc.)
How We Collect It
Information collected by Shield Storage Centers may be directly provided by you, or collected passively through technologies like cookies, web beacons, pixels and clear GIFs. If enabled in your browser, cookies may be downloaded to the device you use to access the Site. They may deliver content and/or a user experience tailored to your preferences, or facilitate Site function. If you set your browser to not accept cookies (for assistance try the Help portion of your browser’s toolbar), your use of the Site may be impaired.
Web beacons, pixels, and clear GIFs are transparent image files that, if allowed, provide Shield Storage Centers with some of your information, such as: website usage information, interaction with emails. Such technologies may be used in conjunction with cookies. Shield Storage Centers may also collect cookies from Site visitors in order to utilize third party online advertising. For more information or to opt out from third party advertising, visit the Network Advertising Initiative consumer opt-out page.
Why We Collect It
Information collection assists Shield Storage Centers in the administration and improvement of our business and the Site. Personally Identifiable Information may be used to:
- Provide and manage our services
- Deliver relevant content and recommendations
- Deliver relevant online advertising
- Enable social sharing functionality
- To contact you
- To protect our rights and the rights of others
Third parties, such as advertisers on the Site, may also collect information from you (such as by setting cookies on your device). Shield Storage Centers may not have any interaction with such information collection, nor control over such third-party passive information collection. Similarly, Shield Storage Centers may also receive information from third parties about you, including Personally Identifiable Information. Shield Storage Centers may combine such information with the information we collect about you, and once combined such information is subject to this Policy.
Who We May Share It With
Shield Storage Centers may share or disclose your Personally Identifiable Information to third parties such as:
- Service Providers (data storage and processing facilities, payment processing etc.) in order to conduct Shield Storage Centers’s business.
- Third party, independent storage companies you interact with or conduct business with on the Site.
- Acquirers, successors, or assignees as appropriate in a business transaction such as a merger, acquisition, or bankruptcy.
- Other third parties as appropriate to protect our property, legal rights, and interests, or the property or rights of others, or as required by law.
Email Interaction Data
If we send you emails, we (or our service providers) may collect information about email interactions, such as whether an email was opened, whether links were clicked, and whether the email was forwarded, to help us understand engagement and improve communications.
Accessing Your Information & Your Choices
You can access and update your profile information by logging into your account on the Site. You may choose not to provide requested information, or may choose to restrict the use of cookies, but that may limit the services Shield Storage Centers is able to provide to you. You may also choose to close your online account by contacting us at the telephone number below, although this will affect your ability to use some of our services, such as online rentals and online auto-pay. We may retain certain information associated with your account even after it is closed. You may unsubscribe from marketing emails. You may or may not be able to unsubscribe from transactional emails. You may be able to request transactional information be sent to you by text message. If you participate in our text message system you will be able to opt out. Contact us at the telephone number provided below if you need assistance. Please note that given a lack of industry standards regarding "do-not-track" (DNT) signals, Shield Storage Centers currently does not take action in response to these signals. In other words, if your browser transmits a DNT signal, we may continue tracking.
